Behavior Is Communication: Decoding What Big Emotions Are Trying to Say

This session shifts the focus from reactive discipline to understanding the messages behind difficult behaviors. Participants will explore the four core drivers of emotional outbursts: the need for escape, connection, control, and feeling overwhelmed. By the end of this hour, you will be able to apply the LENS framework to look beyond surface-level labels, translate negative assumptions into unmet needs, and use regulating responses to de-escalate high-tension situations in any environment.